Air Transport Service Quality: In-Depth Audit at Douala International Airport

A comprehensive evaluation of passenger service quality was conducted at Douala International Airport, highlighting efforts by the Civil Aviation Community of Africa and Madagascar (CAMA) to enhance airport infrastructure performance and meet the growing demands of the African air transport market.

Regional Context and Service Quality Importance

Service quality at African airports has become a crucial factor in capturing the growth potential of Africa’s rapidly expanding air traffic market. Passengers, whether business or leisure travelers, expect high standards comparable to international airports, covering the entire journey from arrival and security to connection management.