Imagine a future in which your new cell phone is delivered to your home by a courier who also sets up your new device for you. What about a courier who can deliver a spare part for your washing machine and install it while he is there? These were some of the scenarios explored by parcel industry experts in an absorbing panel discussion on e-commerce and the last mile at the 2022 SAPICS Conference for supply chain professionals. The COVID-19 pandemic triggered unprecedented growth in e-commerce and the courier industry.…
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